Global State of Customer Service: The Transformation of Customer

Discover how to proactively deliver better customer experiences with the insights on worldwide customer service trends you’ll find in Global State of Customer Service: The Transformation of Customer Service from 2015 to Present Day.

Becoming a Top-Performing Account to Report Organisation

Digital transformation is putting pressure on account-to-report organizations to adopt new tools and adapt aspects of their processes to improve performance and deliver better service to internal and external customers.